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System Link User’s Guide 89

Frequently Asked Questions

Q. How can I make the modem dial DTMF?

A. Enter a check mark in the Tone Dial box in the System Link Configuration window

(System > Configure > System Link) under the Receiver tab.

Q. A new panel does not stay on-line with System Link?

A. The account number in the account file you have open while trying to connect with a panel

must match the account number programmed into the panel. It is usually a good idea to

use a default account number of 12345 in the new account file as this is the default

account number entered into every new panel shipped from DMP. Once connected, this

account number can be changed to a unique account number.

Q. What is the Receiver Timeout Message?

A. The modem and computer are not communicating correctly.

Q. What do I need to do for normal maintenance on my System Link computer?

A. As with any computer running Windows and Windows applications, you should have a

program of regular maintenance to keep the system optimized. The Microsoft® Windows™

User’s Guide has a chapter titled Maintaining Windows with Setup that you should refer to

for information. There are also utilities available on your system such as SCANDISK and

DEFRAG that should be used regularly.

Q. What happens to my user codes when I change the account number on a panel or when I change

the number of partitions in a 1912XR or XR200 Command Processor Panel?

A. To prevent former users from accessing a system after it has been assigned to another

account, and this is particularly true with leased systems, System Link automatically clears

all user codes and installs the default user code into the panel.

Connection Troubleshooting

At times, System Link may not be able to connect to a panel. When a connection error

occurs, System Link will display an error message containing some information. The

entries in parentheses, such as (-VN), are the actual responses that you would see on the

Alt + F10 (Diagnostics) window.

Errors that Occur Before the Physical Connection is Established

The following messages indicate an error has occurred while System Link is attempting to

connect to a panel, but the connection cannot be established.

Error connecting, please make sure TCP/IP is installed:

The computer is not properly

configured for network communication. Consult the Windows help file for assistance.

Error connecting, invalid connection information

: Possibly there is no COM port

selected in File > Panel Information. In the Panel Information window, select an

unused COM Port from the drop-down list.

Error connecting, invalid connection information

: Port (possibly in use). Another field

in System Link Configuration or another application is using COM port. Verify that the

COM Port selected in the Panel Information window is not the same as the COM Port

selected in System > Configure > System Link (System Link Configuration

window). Also verify that another application on the computer is not using a COM Port

that is used by System Link.

Panel Connection Error: Timeout trying to call panel

. No reply from panel. Check

that receiver is getting dial tone and the Phone Number is correct in Panel

Information.

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Digital Monitoring Products Canadain XR500 Guía de usuario Pagina 99

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